Exploiting The Link Between Employee Development & Customer Engagement
This post is adapted from a commentary written for the Spark Interactive / ClerkWell 2012 Digital Customer Experience Report – an annual industry report that focuses on customer engagement and how businesses are using digital means to build closer relationships...Compliance Training: does it really work?
Until relatively recently I’d bought into the argument that organising regulatory and compliance training is one of the important and necessary tasks for an L&D department. Virtually every organisation has regulatory and compliance requirements it needs to meet....The Higgs boson of Training & Development?
Yesterday, scientists at Europe’s CERN research centre announced that they have found a new subatomic particle that behaves like the much sought-after Higgs boson, the ‘god particle’ (or ‘goddamn particle’). The discovery of this elusive, ethereal particle...70:20:10 – It’s not about the numbers, it’s all about change
Remembering Prof. Allan Tough (died 27 April 2012 aged 76 years) – a great man, a pioneer researcher into self-directed learning, a futurist, and author. Allen’s research was fundamental to 70:20:10 thinking. During the past 6 weeks I’ve had the pleasure of working...About me
ConsultMember of the Internet Time Alliance and Co-founder of the 70:20:10 Institute, Charles Jennings is a leading thinker and practitioner in learning, development and performance.Member of the Internet Time Alliance
About me
Experienced change agent and consultant, Charles Jennings is a leading thinker and practitioner in learning, development and performance. All articles, content and opinions here are his own.